Sales Development Representative

About the role

Kontakt.io is hiring SDRs to build a more consistent, high-quality pipeline engine into hospital and health system accounts within a complex, enterprise healthcare sales motion. This is not a high-volume, transactional SDR seat — it requires thoughtful outbound, strong qualification discipline, and the ability to engage multiple stakeholders across the top health systems in North America. Winning in these accounts is a function of intelligence, not activity. You'll spend your time understanding how each health system is organized, where the operational and financial pain lives, and which executives across clinical operations, finance, and IT need to be in the room — then earn their attention with outreach that shows you actually understand their business.

Responsibilities

• Prospect into hospital and health system accounts aligned to Kontakt.io's ICP, using thoughtful outbound and timely inbound follow-up.
• Own outbound strategy and execution against a defined set of the top health systems in North America.
• Research target organizations deeply — org structure, leadership, EHR footprint, strategic priorities, and operational pressures — to build a point of view before you ever reach out.
• Engage multiple personas in each account (clinical operations, finance, IT — often at the VP and C-suite level) and learn how to tailor messaging by role and business problem.
• Craft personalized, insight-led outreach that earns executive attention and opens real conversations.
• Partner closely with Account Executives and Sales leadership to build and execute account plans for priority targets.
• Maintain clean notes, dispositions, and rigorous account intelligence in Salesforce and SDR tooling.
• Participate in coaching, call reviews, and a structured weekly operating cadence.

Requirements

• Minimum 1 year of professional experience in SDR/BDR, sales, recruiting, customer-facing, or other high-activity communication roles where persistence and outreach matter.
• Strong written and verbal communication — able to sound professional, concise, and credible with senior stakeholders.
• High coachability — responds well to feedback, role-play, and skill development without defensiveness.
• Grit and consistency — able to handle rejection, ambiguity, and repetitive execution while staying positive and disciplined.
• Strong ownership mindset — doesn't blame leads, tools, or market conditions, and can describe how they actively improve their own performance.
• Strong understanding of structured processes, CRM hygiene, and activity expectations.
• Strong curiosity and research habits — asks thoughtful questions and wants to understand the prospect's business problem, not just recite a script.

Nice-to-Have

• Experience in B2B SaaS, especially outbound prospecting.
• Exposure to healthcare, hospitals, operations, supply chain, clinical workflows, or other regulated environments.
• Familiarity with tools like Salesforce, Gong Engage, ZoomInfo, LinkedIn Sales Navigator, or similar SDR tooling.
• Experience prospecting into named accounts or multi-persona buying groups rather than only handling inbound leads.

Must-Have Profile

• Comfortable working in a metrics-driven environment while learning to run consultative conversations with senior stakeholders across healthcare organizations.
• Passionate about solving hard problems and helping hospitals deliver better care every day.

Benefits

• Comprehensive health benefits
• 401k
• Paid parental leave
• Paid time off