Sales Designer

About the role

Since 1990, Ulrich Lifestyle Structures has been building high-quality backyard buildings that transform the way people use their property. As a family-owned company, we specialize in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces that help our customers create more functional and enjoyable environments. Our team is known for its positive energy, strong work ethic, and commitment to creating exceptional customer experiences. When you join Ulrich, you become part of a team that values growth, collaboration, and helping customers bring their projects to life.

As a Sales Designer, you will be the first point of contact for customers, guiding them from discovery to purchase. You'll focus on creating tailored design solutions and generating leads through Facebook Marketplace and community groups. You'll follow our structured sales process to understand each customer's needs and design solutions that balance features and budget.

Responsibilities

• Customer Consultation & Design: Connect with customers, build rapport, and guide them through our process using discovery questions.
• Lead Management: Handle leads from various sources-walk-ins, online inquiries, and CRM follow-ups.
• Organic Lead Generation: Actively post on Facebook Marketplace and community groups to drive store traffic.
• Sales Process Execution: Use established sales procedures to uncover customer motivations, overcome objections, and close sales.
• Customer Engagement: Convert all in-store visits into CRM leads and capture essential information.
• Closing Sales: Aim to close at least 50% of encounters, build value, and create urgency.
• Store Presentation & Marketing Support: Maintain merchandising standards, create content, and drive foot traffic.
• Post-Sale Support: Follow up with customers to confirm satisfaction, request reviews, and ask for referrals.

Qualifications

• Strong communication skills, CRM experience (HubSpot preferred), negotiation skills, and rapport-building abilities
• Proven ability to overcome objections, create urgency, and close sales
• Comfortable with structured procedures for lead management and sales