Sales/Customer Service Associate- PART-TIME or FULL-TIME
About the role
As a Member Success & Sales Associate, you'll be one of the first faces families see when they walk through our doors. You'll help create an exceptional member experience, support families throughout their KidStrong journey, and connect prospective families with our program.
Responsibilities
- Welcome and support families in-center
- Answer phones, texts, emails, and social media inquiries
- Schedule trial classes
- Follow up with prospective families and guide them through enrollment
- Aid members with scheduling, account changes, billing questions, holds, and cancellations
- Build relationships with families and create an outstanding member experience
- Utilize CRM and scheduling software to document communication and manage leads
- Make outbound calls and follow-ups to prospective families
- Support center events, community outreach, and social media engagement
- Help maintain a clean, organized, and welcoming center environment
Requirements
- Positive, energetic, and professional attitude
- Outstanding customer service skills
- Strong verbal and written communication
- Organized and detail-oriented
- Comfortable speaking with families in person and on the phone
- Ability to multitask in a fast-paced environment
- Self-starter who works well independently and as part of a team
- Sales, hospitality, retail, fitness, or customer service experience preferred
- Experience working with children and families is a plus
Qualifications
- High school diploma or equivalent
- Experience in a customer service or sales role is preferred
- Knowledge of CRM and scheduling software
Skills
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks simultaneously
- Strong organizational and time management skills
- Customer service orientation
Benefits
- Bonus based on performance
- Training & development
Pay
$18.00 per hour + commission opportunities
Schedule
We're specifically looking for someone available:
- Weekdays approximately 2:00 PM – 8:00 PM
- One weekend shift per week (approximately 8:00 AM – 4:00 PM)
Growth
- Paid training
- Growth opportunities within a rapidly expanding organization
- Fun, energetic, and mission-driven work environment
- Full-time available if combined with coaching**
About KidStrong
KidStrong is a science-based kids training program designed to help children grow stronger physically, mentally, and emotionally. Through weekly classes for ages walking through 11 years old, we help kids build confidence, develop life skills, and reach important milestones.
Our mission is simple: help kids become the strongest version of themselves.
OUR PEOPLE
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
WE ARE STUDENTS
We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.
WE ARE HUMBLE PROFESSIONALS
We want to hire and develop the best people in the world to be on our TEAM.
WE DO MORE THAN EXPECTED
Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.
WE MAKE EACH OTHER BETTER
We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.