Sales & Customer Service Ambassador

Core Responsibilities

• Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling).
• Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
• Accurately capture and enter patient information with detailed notes within our CRM systems.
• Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements.
• Own the first impression of the patient journey.
• Engage with patients, build rapport, and offer support in finding solutions by overcoming objections.
• Collaborate with Leadership, Training and QA to stay updated on new services and policies.

Important Attributes

• Enjoy speaking with and helping patients.
• Be confident with technology.
• Must have sales experience or strong communication skills to navigate sensitive conversations.
• Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets.
• Thrive in a remote, work from home setting.
• Highly reliable and able to maintain exemplary attendance.

Additional Qualifications

• Customer service: 1 year
• Sales with a quota or objective: 1 year
• You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis.
• PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays.
• You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you.
• Due to patient privacy, other people, friends, and family members are not permitted to be in the room with you while you work (regardless of age).
• You must have the ability to perform basic technical troubleshooting and maintenance.
• No background noises
• High-speed internet connection. (At least 100 Mbps is needed for optimal performance).
• Ability to pass typing and additional skill assessment. (At least (40WPM, 95% accuracy)).