Sales & Customer Advocate

JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries. Essential Duties & Responsibilities Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.Manage all tactical execution for promotional orders and design requests.Represent JUNK as the on-site brand ambassador at promotional shows and events.Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.Manage all execution for hat and apparel patch ordering process for all business units.Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect. Skills & Competencies Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.Aware of trends and merchandising in relevant industries.Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus. Education & Qualifications Some college High School Diploma/GED Preferred.Experience 3-5 years Customer Service or administrative support or equivalent.Supervisory – No direct reports. Physical Requirements The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.Color vision (ability to identify and distinguish colors).Able to hear and effectively communicate with peers.Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.Required to have close visual acuity to perform computer tasks and operate other office machinery.Ability to move 10-20lbs occasionally throughout day.Able to hear a telephone ring. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.