Sales Counselor - The Carlisle Naples
Audience
This position targets individuals with at least two years of college and prior experience in sales, leasing, or community relations.
About the Role
The Sales Counselor partners with the Sales Director to increase occupancy by building trust with prospects and showcasing how life in the community can enhance wellbeing. This role involves personalized tours, strategic follow-up, home visits, and events, all in collaboration with the community team to deliver an exceptional experience.
Responsibilities
- Respond to all inbound inquiries (phone, email, web) within two hours to maximize speed-to-lead.
- Proactively generate and cultivate leads through a minimum of three home visits per week.
- Execute time-sensitive follow-up using Customer Relationship Manager (CSM) tools, maintaining at least 15 prospect connections daily.
- Utilize the OneDay platform to send a minimum of five personalized videos weekly to prospects or their families.
- Schedule and lead in-person community tours aligned with your weekly move-in goals, ensuring most tours occur on your scheduled workdays.
- Customize each tour using the company's Tour Planning in collaboration with department heads during stand-up meetings. Incorporate a personalized "One Extra" that reflects the prospect's interest and showcases our unique value within senior living.
- Drive occupancy and revenue goals through strategic sales planning with the Sales Director, execution, and analysis of Yardi reports.
- Maintain key performance metrics in the CRM, including lead conversion, speed-to-lead, and activity dashboards.
- Participate in weekly meetings with the Executive Director and Sales department to align priorities and action plans for achieving results.
- Achieve four monthly move-ins (one per week) or meet net occupancy goals for the assigned community.
- Congduct three home visits weekly and maintain a minimum of 15 daily prospect connections.
- Send five personalized OneDay videos each week.
- Maintain a minimum 50% inquiry-to-visit and 25% visit-to-move-in conversion rate.
Qualifications
- Minimum of two years of college and prior experience in sales, leasing, or community relations required.
Benefits
No specific benefits are mentioned in the job posting.
Pay
Compensation: USD 31 - USD 33 - hourly
Schedule
This position is either a Tuesday-Saturday or Sunday-Thursday position, depending on current schedules at the community.
Skills
No specific skills are mentioned in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Pay
Compensation: USD 31 - USD 33 - hourly
Schedule
This position is either a Tuesday-Saturday or Sunday-Thursday position, depending on current schedules at the community.