Sales Counselor - Senior Living

Location: Austin, TX (onsite) – 11110 Tom Adams Dr, Austin, TX 78753

Schedule: Full-Time

About the role

Join our team as a Sales Counselor and play an important role in interacting and engaging with all leads to market the community to our future residents. You will serve as the public relations liaison to the community, inspiring happiness in the lives of others.

Responsibilities

• Effectively communicate community retirement programs; increase sales to meet established goals and prospect lead base through community outreach programs, Buckner Retirement Services residents, in-house events and seminars, and other community programs.
• Conduct community tours for future residents and visitors; coordinate with Healthcare Administrator, Director of Nursing, Executive Director, and other team members to assist with community openings and transfer needs within Independent Living, Assisted Living, Memory Care, or Nursing Areas.
• Respond to computer-generated, fax, and telephone inquiries about the community and admission requirements; maintain accurate and complete inquiry files in the Marketing and Lead Management Program; contact prospects by telephone or correspondence to arrange tours or follow up for future admissions.
• Conduct tours on a flexible schedule, often meeting prospects outside regular business hours; conduct home presentations to prospects as needed.
• Complete, review, and obtain appropriate signatures and process admissions documents accurately and completely in accordance with company policies and procedures; oversee, monitor, and expedite the complete move-in process.
• Assist with special events for prospects, new residents, and community organizations on-site.
• Cultivate and maintain an ongoing schedule of speaking engagements and presentations at local churches, community affairs, and trade or health fairs off-site to communicate community programs and residential life.
• Assist with outreach visits to area resources that will provide immediate and future sales for the community; develop and maintain a referral database from area resources and residents; maintain monthly contact with these referral sources.
• Monitor, evaluate, and provide accurate Lead Management reports to the Health Care Administrator, Executive Director, and/or BRS Marketing Director according to established deadlines.
• Coordinate with insurance and Business Office to identify benefits and provide clinical indication for continued stay.
• Communicate and monitor short-term and long-term sales goals and objectives, sales quotas, and calendar of events; ensure departmental budget objectives are achieved by monitoring monetary expenses monthly as established by the Executive Director and/or BRS Marketing Director.
• Expand knowledge and awareness of the senior housing industry, sales and marketing trends, changes, methods, and techniques by attending professional training sessions, reviewing professional publications, and establishing personal networks; develop and maintain knowledge of primary and secondary market areas (competition, economy, demographics, etc.).
• Develop and execute sales strategies to promote and sell the Cortana expansion, including identifying qualified prospects, presenting expansion opportunities, conducting discovery meetings, overcoming objections, and achieving established occupancy and sales goals for the expansion project.
• Develop emerging leadership through professional growth and development.
• Perform duties in a courteous manner and maintain Buckner Retirement Services’ hospitality standards, including smiling and cheerfully interacting with referral sources, residents, families, and others.
• Support and represent Buckner at special events, activities, and other assigned functions.
• Travel as needed to monitor, assess, and help develop programs.
• Assist in creating and updating community brochures, program fliers, and event invitations; create and publish a prospect newsletter.
• Submit articles and special interest stories to Buckner’s Communications Department for internal publications and website updates.
• Maintain compliance with all Buckner policies, procedures, and requirements, as well as all state and federal laws and regulatory requirements.
• Work successfully as part of a team and develop strong working relationships with co-workers.
• Attend and participate in staff meetings and training as required.
• Perform general office tasks and special assignments, projects, and other duties as required.

Requirements

• Bachelor’s degree in communications, marketing, or other related field of study preferred. A minimum of 1-3 years prior related experience with hospital or retirement community marketing, sales, and/or admissions required.
• High level of proficiency in the Microsoft Office Suite; recent computer training or experience preferred. Word processing and spreadsheet experience required.
• Proficient ability to speak, read, and write English professionally.
• Strong sense of diplomacy and demonstrated success in developing collaborative relationships with organizational peers and outside colleagues.
• Ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Demonstrated strong analytical skills, including synthesizing large amounts of information and focusing quickly on the essence of an issue; strong commitment to producing measurable results.
• Ability to function in a fast-paced, high-volume, multi-faceted, results-oriented work environment and to analyze issues, identify priorities, manage projects, and make decisions expeditiously.
• Proficient problem-solving skills.
• Ability to travel to various geographic locations, both domestic and international, with some overnight stays; ability to obtain and maintain necessary documentation to travel by air and rent vehicles.
• Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all applicable laws; must provide proof of liability insurance and be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Ability to maintain confidentiality.
• Proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide range of information.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Professional commitment to Christian principles and teachings to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.
• Ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Ability to speak clearly and make self understood in face-to-face interactions; articulate with extreme accuracy and precision to give directions and speak on the phone.
• Ability to communicate effectively orally and in writing.
• Ability to work under minimal supervision; exercise sound judgment and confidentiality.
• Sufficient good health to properly discharge duties; employees shall not be permitted to work who have infectious disease or skin lesions for the duration of the communicability.

About Buckner Retirement Services

Buckner Retirement Services comprises a network of senior living communities across Texas. As a not-for-profit, faith-based organization with over 60 years of experience, we're dedicated to providing exceptional care. Recognized as a Great Place to Work at all our locations, we offer rewarding opportunities for those passionate about working with seniors.