Sales Coordinator - Year Round

Position Summary

The Group Services Coordinator is the liaison between Winter Park Resort and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc., and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have. This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.

Essential Duties

• Send introductory letters/calls to all confirmed groups assigned.
• Return calls/inquiries from clients within 24 hours.
• Communicate with account and/or sales manager for a clean transition from sales.
• Aid account manager with order forms for lift tickets, rentals, lessons, and activities.
• Aid with group EZ Waiver management.
• Manage shared Group Outlook calendar, tracking bookings and events.
• Aid in fielding leads and inquiries through Delphi.
• Communicate all group needs effectively and timely to all departments involved.
• Support Group Rentals by ensuring groups arrive to rental fit location on time.
• Aid F&B at group banquet events, follow up with group and department after event.
• Communicate regularly with group leader during stay.
• Aid wedding sales manager on site as needed, including weddings, rehearsals and site tours.
• Aid with distribution and shipping of group/resort collateral if needed.
• Support the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills.
• Attend weekly sales meeting and bi-weekly one on one with Director of Sales.
• Keep current with all Winter Park products, pricing and strategies.
• Exhibit initiative, responsibility, and accountability.
• Must be able to work some nights/weekends and have flexible hours based on groups travel dates.

Qualifications, Knowledge, Skill And Ability Requirements

• Working knowledge of Microsoft Office and basic computer functionality required.
• Personable, positive, and welcoming demeanor.
• Professional communication, verbal and written.
• Strong time management skills.
• Valid Colorado Driver's License.

Physical Demands And Working Conditions

• Office Environment: Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Skiing/Snowboarding ability preferred.

Education

• Bachelor's Degree preferred.
• Experience 1-2 years' experience in hospitality industry preferred.