Sales Coordinator - ROOST Tampa

Key Responsibilities

• Sales & Administrative Support
• Provide day-to-day administrative support to the Director of Sales and Sales Managers.
• Answer incoming calls and respond to sales inquiries, guest questions, and reservation requests.
• Process incoming leads and maintain accurate records within sales systems.
• Prepare proposals, contracts, presentations, reports, resumes, turnover documents, and correspondence.
• Schedule appointments, site visits, and client meetings for the sales team.
• Auxiliary in research related to group billing inquiries, commissions, sales system data, and account management.
• Client & Group Coordination
• Communicate with prospective and existing clients via phone, email, and in person.
• Support group business by managing room blocks, entering rooming lists, monitoring pickup reports, and providing cutoff date reminders.
• Process reservation changes and maintain accurate group booking information.
• Auxiliary in the creation and maintenance of group master accounts.
• Ensure timely and professional follow-up with clients throughout the booking lifecycle.
• Sales System & Reporting Management
• Maintain organized and accurate sales files and booking documentation.
• Upload and manage signed agreements and group booking records within the sales system.
• Auxiliary in generating reports and gathering data to support sales initiatives.
• Distribute Convention & Visitors Bureau (CVB) RFPs in accordance with company procedures.
• Marketing & Department Support
• Maintain inventory of sales collateral, marketing materials, and promotional assets.
• Auxiliary in the preparation and distribution of branded sales and marketing materials.
• Participate in sales meetings and departmental initiatives.
• Provide additional administrative and operational support as needed.
• Additional Responsibilities
• Support the overall success of the property by assisting with projects and initiatives as assigned.
• Perform other duties as required to meet business needs.

Qualifications

• Minimum 1 year of sales, administrative, coordinator, or hospitality experience required.
• Previous hotel, restaurant, or hospitality experience strongly preferred.
• College degree preferred.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and time management abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities and work independently.
• Strong attention to detail and follow-through.
• Professional, outgoing, and guest-focused demeanor.
• Self-motivated with the ability to thrive in a fast-paced environment.
• Must be flexible to work weekends and holidays as business needs require.