Sales Coordinator I

About the role

We’re growing our team and we’re excited to have you join us as a Sales Coordinator I. You’ll be part of a dynamic team where you’ll process customer purchase orders, coordinate shipments, and provide excellent customer service.

Responsibilities

• Process customer purchase orders and coordinate product shipments.
• Manage open orders for multiple customer accounts.
• Review purchase orders and related documents for compliance.
• Track material status and confirm product conformance to specifications.
• Communicate with carriers and forwarders regarding customer shipments.
• Maintain confidentiality of proprietary and customer information.
• Support the sales team in achieving targets through follow-up and organization.
• Collaborate with various departments to facilitate sales operations.
• Research customer open orders against available credit.
• Provide general support to Sales Operations staff.
• Occasionally travel for training and site visits.

Qualifications

• Possess a strong attention to detail and proficiency in data entry and management using ERP software and Microsoft Office applications.
• Show strong organizational skills and the ability to manage multiple priorities.
• Have strong problem-solving skills and excellent verbal and written communication skills.
• Be able to self-motivate, take initiative, and maintain focus.
• Build customer reliance by providing accurate information and support.
• Develop close working relationships with external and internal customers.
• Have knowledge of sales department techniques and familiarity with compliance policies and regulations.

Skills

• Proficiency in data entry and management using ERP software and Microsoft Office applications.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to self-motivate, take initiative, and maintain focus.
• Experience in customer service and sales support roles.
• Knowledge of sales coordination processes and techniques.
• General computer experience and proficiency in Microsoft Office Suite.

Benefits

• Coverage for Health Benefits starts the first month after hire.
• Medical and RX- Regence Blue Cross / Blue Shield of Rhode Island Vision Coverage- VSP Dental Coverage – Delta Dental of Rhode Island.
• Flexible Spending Accounts (FSA).
• 80 Hours of Vacation Time Off annually to start (granted).
• 64 Hours of Personal Time Off annually (accrued).
• 3 Paid Floating Holidays Annually (employee can schedule at their choice).
• Tuition Reimbursement Assistance (after 12 months of employment).
• John Hancock 401K – CMA matches 50% of first 8% of your contribution.
• Service Awards @ 3, 5, 10, 15, 20, 25 and 30 years Recognition Awards Annual Discretionary Bonus Program.