Sales Coordinator - Holiday Inn Express Gulf Shores

Primary Objective of Position

Assist the sales effort by providing support in all specified functions along with securing new accounts, maintaining existing accounts and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.

Essential Functions

• Provide support to the sales team in executing contracts, proposals, and correspondence
• Aid group leaders when necessary
• Prepare and send out direct mail projects, sales packets and collateral
• Effectively communicate and coordinate the guest’s request with other departments
• Oversee office equipment maintenance
• Type Banquet Event Orders (BEO’s), route event orders to proper departments
• Set up new files as needed
• Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events
• Generate reports as required to measure business generated by the sales department
• Perform other duties as assigned

Supportive Functions

• Take responsibility for the implementation of sales plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Cookordination activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Cookordination efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Develop promotional programs, point of sales materials, sales blitzes, etc.
• Report on a regular basis to the DOS/Revenue on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.

Teamwork Skills

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Give adequate notice if going to miss work
• Be available to work a flexible schedule to include weekends and holidays
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• There is minimal direct supervision.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Extensive knowledge of the hotel, its services and facilities.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires outside sales calls, driving to and from business contacts, walking, sitting, standing for various length of time.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.

Job Requirements

• Previous sales experience
• Proficient in Microsoft Word, Office, Excel and PowerPoint
• Well organized and detail oriented
• Ability to work independently
• Display initiative, perseverance and analytical skills
• Effective communication
• Professional and ethical
• Excellent customer service skills
• Quick learner and hard worker
• Team player and ability to get along with others
• Available to meet guests which may include weekends
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
• Driver’s License and clean MVR

Accountable To

Sales Director/General Managers