Sales Coordinator- FT- Memphis Marriott East

Responsibilities

• Order office supplies for sales office as directed by DOS
• Prepare sales kits for sales team
• Create banquet room door signs for groups in meeting rooms and maintain the reader board in the lobby with all group functions
• Efficiently sort and distribute mail for the hotel
• Collaborate with clients to understand their specific event objectives and requirements
• Develop customized event orders, including detailed budgets, timelines, and layouts
• Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests
• Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed
• Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations
• Anticipate and resolve any operational challenges or issues that may arise during events
• Assist hotel group guests to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure, providing excellent service and hospitality following brand guidelines
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers; accommodate and document special requests
• Set up proper billing accounts (e.g., share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies
• Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill
• May perform additional duties as required