Sales Coordinator | Courtyard, Seattle Sea-Tac

Responsibilities

• Assists the sales and catering department in achieving revenue and customer satisfaction goals.
• Follows CSM high standards of quality to ensure guest satisfaction.
• Answers incoming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Supports the sales team by researching and cultivating potential leads, disseminating e-blasts, and participating in sales blitzes as needed.
• Solicits new business for the department.
• Provides administrative support, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Handles all inquiries and concerns from guests in a timely and professional manner.
• Contributes to the overall satisfaction of clients by ensuring the quality of group sales and catering efforts.
• Works as a team player to meet guests' needs and actively contributes to the efforts of other departments as necessary.
• Coordinates with the sales team to ensure appropriate utilization of space and resources.

Qualifications

• High school diploma or GED required.
• Previous customer service and administrative experience in the hospitality or service industry preferred.
• Strong verbal and written communication skills.
• Attention to detail and customer-focused approach.
• Ability to work in a fast-paced environment.
• Experience with Delphi and PMS systems is a plus.