Sales Coordinator - Bilingual: English/Spanish (Hybrid: Onsite & Remote) (Southeast Region)

Job Description

BECOME A US FOODS® ASSOCIATE! Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it!

Schedule

• Monday - Friday 9:00 am - 5:30 pm EST

Main Ingredients of the Job

• Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
• Contact customers for orders, add-ons, etc.
• Process orders through internal order entry systems.
• Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services.
• Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
• Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling.
• Support order guide maintenance in Edge and Customer shopping lists in US Foods.com.
• Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required.
• Maintain ownership of all follow up communication from escalated inquiries.
• Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight.
• Systems and tools include, but is not limited to the following: US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for Special Orders, CDMR for Credit requests, Tandem – SMOI for Special Order Management, CES Quotes to support Equipment & Supply Sales.
• Take personal responsibility for continued professional development.
• Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
• Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
• Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
• Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

What You Bring To The Table

• A high school diploma or equivalent required; bachelor’s degree preferred.
• At least three (3) years of previous customer service experience required.
• Food service distribution experience preferred.
• Previous sales experience preferred, but not required.
• Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
• Strong verbal communication and interpersonal skills and solid problem resolution ability required.
• Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
• Able to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel and Outlook required.

Benefits

• Full US Foods Benefits - DAY 1!
• medical, dental, vision, 401K, life insurance, and much more!

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).

The expected base rate for this role is between $17 - $26