Sales Coordinator

About Us

Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand. Setting the tone for every day guest interactions with professionalism, warmth, and expertise.

Position Overview

The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

Key Responsibilities

• Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
• Manage all check-in and check-out procedures efficiently and accurately.
• Build lasting guest relationships through personalized conversations and attentive follow-up.
• Recommend and upsell services based on guest preferences and service history.
• Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
• Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
• Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
• Collaborate with service providers and management to ensure a seamless guest experience.
• Consistently meet or exceed individual and team sales goals.

Qualifications

• Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment.
• Proven track record in sales.
• Excellent communication skills.
• Tech-savvy ability to learn reservation, point-of-sales software.
• Solution-oriented mindset with impeccable attention to detail.

What Success Looks Like within this Role

• Achieve & maintain an average of $25/hr in retail sales.
• Consistently exceed guest satisfaction metrics.
• Surpassing monthly service recommendations & upselling goals.
• Developing long-term relationships with guests and becoming a trusted advisor.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.