Sales Coordinator

About the role

The Gallatin, Tennessee Distribution Business is seeking a candidate excited to convert sales opportunities into revenue. This role involves interacting daily with sales professionals and long-term/potential new customers. It requires collaboration with a sales team and provides support to a larger sales team within a specific Wood Products business.

Responsibilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Able to assist with most to all order entry from the simple to complex, needing guidance with only the more complicated or unique issues.
• Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues.
• Resolve customer issues in a timely manner with very few errors.
• Effectively submits new customer requests through SAP transaction (MDG).
• Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs.
• Understands the importance/effectiveness of prompt turnaround of all/any customer needs.
• Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.
• Executes promotions, specials, market pull through activities, and updates to products/pricing/service.
• Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.
• Coaches less experienced team members and may assist in some training.

Requirements

• Demonstrated strong communication skills including written and verbal (face to face and over the phone)
• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.
• Computer proficiency including Office, Excel, Word, and Web-based programs.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Demonstrated time management skills and ability to work in a highly organized manner.
• Proven accuracy/attention to detail with data and information.
• Proven ability to establish and maintain strong and effective working relationships internally and externally.
• Demonstrated problem solving skills and data driven decision making.

Qualifications

• Minimum HS Diploma/GED
• 3-5 years building products or industry experience in customer service related field OR 1+ years of successful experience in Weyerhaeuser

Skills

• Product knowledge
• Broad knowledge of customers, company procedures, products, pricing, and services

Benefits

• Compensation: Salary range of $50,000 - $75,000 based on skills, qualifications and experience.
• Annual Incentive Program offering a cash bonus targeting 5% of base pay.
• Paid Time Off or Vacation: 3 weeks of paid vacation to use during first year of employment.
• Medical, dental, vision, short and long-term disability, and life insurance.
• Health Savings Account option with company contribution.
• Other benefit options like voluntary Long-Term Care and Employee Assistance Programs.
• Retirement: Company’s 401k plan with a paid company match equal to 5% of base salary.

Pay

This role is eligible for an annual merit-increase program and is targeted to have a salary range of $50,000 - $75,000 based on skills, qualifications, and experience.

Schedule

Full-time