Sales Coordinator

About the Role

As a Sales Coordinator with Quikrete Heavy Construction Materials, you will support our sales organization through data analysis, inside sales support, reporting, customer coordination, and sales operations. This role serves as a key link between Sales, Dispatch, Customer Service, Operations, and Credit to improve customer experience, provide actionable business insights, and help drive profitable growth across the Phoenix market.

Responsibilities

• Coordinate daily communication between Sales, Dispatch, Customer Service, Operations, and Credit.
• Support outside sales representatives with quote preparation, project coordination, bid administration, and customer follow-up.
• Maintain customer, project, and pricing information within company systems.
• Assist with order documentation and resolve order discrepancies.
• Provide backup support for customer service and other sales coordinators.
• Prepare daily, weekly, and monthly sales reports such as KPI scorecards.
• Analyze customer volume trends, pricing performance, margins, and market activity.
• Monitor pipeline activity and identify growth opportunities and declining accounts.
• Support pricing initiatives, forecasting, and customer segmentation through data analysis.
• Respond to customer inquiries calling in for sales support.
• Follow up on inactive customer accounts.
• Coordinate sales meetings, plant tours, and other sales events.
• Maintain CRM accuracy and customer communication records.
• Support prospecting campaigns and marketing initiatives.
• Provide billing and documentation support as needed.
• Partner with Credit and Accounting to resolve customer issues when necessary.
• Complete additional duties and special projects as assigned.

Qualifications

• Associate's or Bachelor's degree in Business, Sales, Marketing, Analytics, or related field preferred.
• 3-5 years of experience in sales support, inside sales, sales operations, customer service, or a related role.
• Advanced Microsoft Excel skills required; Power BI experience preferred.
• Experience with JD Edwards, Command, SAP, or similar ERP systems preferred.
• Excellent analytical, organizational, and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-first mindset with strong relationship-building skills.

Success in this Role

Successful candidates will proactively identify opportunities through data, support the sales team with timely and accurate information, strengthen customer relationships through responsive inside sales support, and help drive commercial excellence through trust, preparation, partnership, accountability, and continuous improvement.

Benefits

• Medical, Dental, Vision
• Company paid life and disability benefits
• Paid vacation
• 401K
• A friendly and team-oriented work environment, with a supportive management team
• Hands-on training for our employees and opportunities for advancement
• A company dedicated to continuous improvement