Sales Coordinator

Description

Join our corporate sales team – at the movies! We mean that literally, as your office will overlook the lobby at our Majestic Cinema of Brookfield Theatre off Springdale Road in Waukesha.

What you will be doing:

• Responsible for order fulfillment of Gift Cards, Movie Tickets, Concession Packages, Student Motivation Passes, Merchandise, Passport Vouchers and more;
• Processes, monitors, and facilitates all orders through the entire order fulfillment process using multiple programs;
• Respond to customer inquiries via phone, email, and shared inboxes with a high level of service;
• Manage multiple Shared Email inboxes and phone lines;
• Identify, troubleshoot, and resolve order issues, including missing, damaged, or potentially fraudulent transactions in collaboration with internal teams (Accounting, Security, etc.);
• Partner closely with the Guest Service team to support customer needs and provide backup coverage;
• Assist with the fundraising ticket sales program. Help promote and explain the fundraising program to inquiring guests. Ship sales material out to participants and fulfill orders as they come in;
• Support execution of our student motivation program, including communication and fulfillment;
• Responsible for invoicing all sales department products and collection of delinquent accounts;
• Assist in maintaining weekly and period-end sales inventory;
• Report writing, running, and distribution to multiple parties;
• Follow-up on missing or damaged shipments and log and submit FedEx claims;
• Assist with overall team needs and special projects as directed by the Director;

What we are looking for:

• Possess strong interpersonal and verbal communication skills by communicating clearly and effectively;
• Demonstrate strong writing, editing, and proofreading skills;
• Communicate and build relationships with corporate staff, theatre associates and outside organizations;
• Willingness to work overtime during occasional weekends, peak sales periods, some holidays, and during major promotions.
• Possess strong organizational skills; ability to multitask and manage multiple priorities;
• Thrive in a fast-paced environment and open to additional assignments as needed;
• Think strategically, yet creatively;
• Possess strong project management skills and is detail-oriented;
• Strong Microsoft Office skills, particularly in Excel, with the ability to create and manipulate spreadsheets;
• One to three (1-3) years of previous experience in sales, customer service or retail;

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
• The employee is required to stand, and/or walk occasionally.
• The employee must occasionally lift and/or move up to 25 lbs.
• Specific vision abilities this job requires include close vision and the ability to adjust focus.

About Us:

As part of the Marcus Corporation, Marcus Theatres has proudly entertained audiences since our first theater opened in Ripon, WI, back in 1935. Now, as the fourth-largest theater circuit in the U.S., we bring the magic of movies to life with 995 screens across 79 locations in 17 states, operating under Marcus Theatres, Movie Tavern® by Marcus, and BistroPlex® brands. At Marcus Theatres, our passion is electric, fueled by the thrill of film and the drive to provide remarkable experiences. We’re dedicated to hiring exceptional talent who bring these experiences to life for every moviegoer.

Education Required:

High school diploma required; Bachelor’s degree preferred

Pay Estimate:

$22.00-$23.50/hour

About Our Company:

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.