Sales Coordinator

Location: Birmingham, Michigan | Department: Marketing | Employment Type: Full-Time | Minimum Experience: Mid-level

About the role

Detroit IT is looking for an experienced and well-organized Sales Coordinator to provide the necessary support to our sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to help facilitate sales activities throughout the organization to maximize company sales performance and client satisfaction. This position reports to the CTO and has responsibility for assisting with all facets of the company’s sales efforts including prospecting, CRM management, meeting coordination, goal setting, proposal preparation, and outbound communications.

Responsibilities

• Facilitate sales process – both in person and/or remotely using current online presentations, managing schedules for team members, and setting up client appointments.
• Take the lead on organizing the resources necessary to put together high-quality sales presentations.
• Assist in preparing and delivering sales presentations and proposals to prospective and current clients.
• Responsible for taking all live chats and passing non-sales related inquiries to the Service Desk Coordinator. A free smartphone app is available so you can be on the chat while on the go.
• Respond to customer inquiries made through the website or phone within 1 business hour.
• Run weekly reports and prospect recent website visitors for new leads and follow up as necessary. Reports should be printed and emailed to the CTO by 9am every Monday.
• Complete weekly follow-up calls or emails for all outstanding proposals and quotes and note all details in CRM or lead/sales tracking system.
• Manage maintenance agreement renewals and ensure all agreements are up to date and do not expire. This includes confirming the total workstations and servers supported is accurate and all services provided by Detroit IT are included in the agreements.
• Help develop and implement strategic sales plans.
• Manage estimates in Pandadoc to ensure open estimates are up to date, closed estimates are not showing as opportunities, and approved estimates are accurate.
• Work with Operations Coordinator to ensure all estimates are up to date on a weekly basis.
• Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date.
• Respond to customers and give after-sales support when requested.
• Manage contacts, leads, and sales data in Detroit IT CRM to ensure accuracy and reporting.
• Prepare marketing reports by collecting, analyzing, and summarizing sales data.
• Report weekly pipeline forecasts every Friday to the CTO.
• Develop market analysis to identify customer needs, price schedules, and discount rates.
• Facilitate the processing of all approved quotes with accuracy and timeliness, including hardware and software purchases as well as client on-boarding.
• Act as the primary customer service contact for clients who have questions about their accounts or our products.
• Identify client needs and assist the marketing team with email communications to promote the team, new products, or services as needed.
• Promote completed projects to our potential and current clients through a blog, email, and social media posting within 2 weeks of any project completion.
• Stay current with client needs, competition, and industry trends.
• Update job knowledge by participating in educational opportunities and reading trade publications.
• Maintain active participation and membership in networking organizations.

Requirements

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
• Good computer skills (MS Office).
• Strong organizational and follow-up skills. Always delivering on promises made.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with a high level of dedication.
• BS/BA in business administration or relevant field; certification in sales or marketing will be an asset.