Sales Coordinator

Qualifications

• 1 year hotel sales or front office experience
• Ability to multi-task in a high-paced environment
• Ability to verbally communicate effectively with guests and co-workers
• Excellent written and verbal communication skills
• Able to work well with others and portray good people skills
• Excellent organizational skills and guest relations skills
• Proficiency in Microsoft Word and Excel
• Must be a self-starter and be able to work with minimum supervision
• Polished appearance
• Ability to work additional hours as needed

Essential Functions

• Displays aggressive hospitality
• Has a great eye for detail
• Is flexible and has what it takes to get the job done
• Is well presented; be well groomed and conform with the hotel's dress code
• Is informed about daily operations pertaining to sales
• Is highly visible during extraordinary events
• Total commitment to guest satisfaction
• Aid in special projects as requested by the Director of Sales and/or GM
• Release unused rooms on cut-off date
• Prepare correspondence such as customer appreciation letters
• Structure sales meetings, calls, and all sales-related duties
• Prepare promotional and marketing materials
• Manage GRC (group rooms calendar) updates
• Prepare Group Resume Packets and distribute to front desk
• Greet on-site group contact whenever possible
• Client follows up with Thank You/Group Survey
• Maintain relationships for future business
• Contract meeting room via BEO
• Create diagram for room set up
• Order Food & Beverage for meeting
• Add event to Meeting Agenda Calendar & distribute to Front Desk
• Manage details the day of meeting
• Qualify Business
• Send contract and obtain signed contract for group bookings
• Book & manage all group blocks
• Book & manage all meetings
• Tours for walk-in customers (qualify & sell or pass to manager)
• Process BT (Business transient) and group contracts
• Utilize hotel reservation system for sales-related administrative functions
• Maintains and follows up with new leads
• Build company rate programs and group blocks
• Update GRC, Meeting Agenda & Company Production Reports
• Aid DOS with inventory management
• FNC & GRP monitoring and check out of folios
• Prepare weekly, monthly, and quarterly reports for DOS

Physical Requirements

• Pushing, pulling, bending, stooping, upward reaching
• Prolonged periods of standing and/or walking