Sales Coordinator

Job Responsibilities

• Fills orders using internal ERP System, communicate expected delivery date, and backorders.
• Understand customer needs and requirements, field customer questions and concerns.
• Support Outside Sales Rep Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
• Maintain and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
• Utilize tools to identify and implement action plans to address gaps in metrics / Customer service levels.

Requirements

• Proven inside sales experience
• Strong written and verbal skills in responding to client needs with a positive and professional manner.
• Excellent verbal and written communications skills; Excellent listening skills
• Possess people skills, data entry skills, and remain customer focused.
• Ability to multi-task, prioritize, and manage time effectively
• Proficient with Microsoft Office Word, Excel, and Outlook.
• Experience in customer service preferred.