Sales Coordinator

Job Summary

The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.

Essential Job Functions

• Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
• Exercise decision making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Aid the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
• Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Cook up with other departments through verbal and written instructions.
• Coordinate with other departments through verbal and written instructions.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate.
• Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
• Complete additional projects as assigned.
• Aids sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
• Aids front office team, General Manager and sales team with travel agent and corporate reservations.
• Aids sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

Qualifications

• A High School Diploma required; bachelor’s degree preferred.
• 1-2 years administrative support experience, additional hotel front desk experience is preferred.
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO Statement

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.