Sales Coordinator

About the role

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives.

Responsibilities

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing.
• Identifies revenue opportunities for the hotels based on the event profile.
• Maintains and exceeds individual revenue goals.
• Manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
• Conducts customer site inspections.
• Excels at proactive selling.
• Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.
• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.
• Creates sales contracts as required.
• Comprehends budgets as needed to assist in the financial management of department.
• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
• Follows up with customer post-event.
• Makes presence known to customer at all times during this process, regardless of which hotel they sit at.
• Greets customer during the event phase and hands-off to the Convention Services department for the execution of details.
• Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders.
• Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

Qualifications

• Must have (3+) years of progressive sales experience.
• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi and Delphi Diagrams).
• Must be able to “Knock on doors” to get the business.
• Weekly prospecting and soliciting goals.
• Uncovering new customers.
• Effective sales skills to up-sell products and services.
• Knowledge of menu planning, food presentation, and banquet and event service operations.
• Strong customer development and relationship management skills.
• Knowledge of overall hotel operations as they affect department.
• Knowledge of AV products and services at both hotels.
• Knowledge of contract management and legalities.
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling.
• Strong communication skills (verbal, listening, writing).
• Strong problem-solving skills.
• Strong customer and associate relation skills.
• Strong presentation and platform skills.
• Strong organization skills.
• Strong “Closing skills”.
• Strong “persuasion” skills.
• Ability to use standard software applications and hotel systems.
• Effective decision making skills.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts