Sales Coordinator

About the role

This position is responsible for assisting the sales and catering department in achieving revenue and customer satisfaction goals. Efficiently and effectively coordinates sales and catering efforts. Follows CSM high standards of quality to ensure guest satisfaction.

Responsibilities

• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Supports the sales team by researching and cultivating potential leads, disseminating e-blasts, and participating in sales blitzes as needed.
• Solicits new business and provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
• Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Affords support to the sales team in problem-solving and ensuring overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary.
• Coordinates with the sales team to ensure space and resources are utilized appropriately.
• Assists in the proper use of all equipment and supplies, adhering to cost controls to reduce expenses and waste.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Understands and follows CSM guest service recovery program.
• May also be responsible for inventory and ordering of office supplies.

Requirements

Education: High school diploma or GED required. Experience/Knowledge/Skills/Abilities: Previous customer service and administrative experience required, preferably in the hospitality or service industry. Word processing, spreadsheet, and basic computer knowledge required. Must have strong verbal and written communication skills. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Experience with Delphi and PMS Systems a plus.

Qualifications

Physical: Ability to lift, push and pull up to 20 pounds on an occasional basis.

Skills

Demonstrates clear written and verbal communication skills. Promotes collaboration and a positive, professional environment.

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!

Pay

$22.00 USD per hour

Schedule

Not specified