Sales Coordinator

Full-time position supporting Brandon & Clark's Outside Sales organization as the operational hub for assigned Account Executives.

About the role

The Sales Coordinator serves as the primary point of coordination throughout the entire sales process, ensuring customers receive timely communication while enabling Account Executives to focus on relationship-building and revenue generation. This role manages opportunities from initial customer request through quotation, order execution, and follow-up, partnering closely with multiple departments to promote process consistency, data integrity, customer satisfaction, and operational excellence.

Responsibilities

• Serve as the primary coordinator and operational hub for assigned Account Executives, managing customer opportunities from inquiry through completion.
• Coordinate quotations with Inside Sales, Operations, and Purchasing, and proactively follow up on outstanding opportunities.
• Track customer requests and communicate order status, delivery schedules, and service updates to ensure timely completion.
• Coordinate internal communication across departments so customer requests reach the appropriate teams.
• Assist Account Executives with scheduling, follow-up, and administrative support to maximize their customer-facing time.
• Maintain complete, accurate customer accounts and documentation within CRM and ERP systems.
• Provide responsive, professional customer service and consistent communication throughout every project.
• Assist with issue resolution and escalate concerns when appropriate.
• Follow established Standard Operating Procedures and support data accuracy and reporting initiatives.
• Work closely with Outside Sales, Inside Sales, Customer Service, Service Operations, Purchasing, Accounting, and Shipping & Receiving to meet customer expectations.
• Communicate delays, risks, and important updates proactively.
• Identify opportunities to improve processes and support the development of SOPs, workflows, and new technology.

Requirements

• Associate's or Bachelor's degree in Business or a related field preferred.
• 3+ years of customer service, sales support, inside sales, or operations coordination experience.
• Excellent communication and organizational skills.
• Strong attention to detail.
• Ability to manage multiple priorities simultaneously.
• Strong computer proficiency; experience with CRM and ERP systems preferred.
• Microsoft Office proficiency, particularly Outlook and Excel.
• Ability to build strong working relationships across multiple departments.
• Customer-focused mindset with a high level of accountability.

Physical Requirements

• Primarily sedentary work performed in an office setting.
• Ability to remain stationary and work at a computer for extended periods.
• Frequent use of a computer, keyboard, telephone, and standard office equipment.
• Occasional lifting of up to 15 pounds.

Work Environment

• Standard climate-controlled office environment.
• Regular collaboration with internal departments and external customers.
• Fast-paced setting requiring the management of shifting priorities.

About Us

Brandon & Clark, Inc. is a well-established electro-mechanical company founded in 1950. While rooted in our strong history, we continue to grow and evolve. Our employees are our greatest asset, and we invest in their success by providing training, development, and opportunities to build long-term careers—not just jobs. One of our core values is “shared fate,” which we define as empowering one another through a collaborative environment—listening to understand—within our teams and with our customers, and recognizing that every voice plays a role in our collective success.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Company-paid life insurance of up to $50,000.
• 401(k) plan with a 3% company match.
• Supplemental options, including accident and critical illness coverage.
• Benefits package tailored to individual needs.