Sales Coordinator

Key Job Responsibilities

• Support Sales team with quotes, proposals, order support, and follow-ups
• Maintain and update CRM (Salesforce) and sales documentation
• Manage pricing tools, price lists, and product configurations
• Cook up order entry, tracking, and delivery timelines with Customer Service
• Avoid inventory coordination and product availability issues
• Prepare reports, sales data, and pipeline updates
• Serve as a point of contact for customer inquiries via phone, email, and chat
• Provide basic to intermediate technical support and troubleshooting
• Aid customers in product selection and application for lab water systems
• Communicate pre-installation requirements and ensure customer readiness
• Cook up with service teams for installations, maintenance, and warranty support
• Maintain product knowledge across lab water systems, consumables, and accessories
• Aid in managing and updating product documentation, manuals, and training materials
• Support product launches and distribution channel readiness
• Aid in developing training materials for internal teams and customers
• Support onboarding and product training for sales and service teams
• Create guides, videos, and troubleshooting resources
• Ensure timely and effective communication across all stakeholders
• Support continuous improvement of internal processes and customer experience

Qualifications

• Associate's or Bachelor's degree in business, Science or Technical field (or equivalent experience)
• 3 - 7+ years of experience in a Sales Support, Customer Service or Technical Support role within a technical or industrial environment
• Experience working with ERP/ CRM systems, supporting customers, coordinating cross-functional teams and communication technical information
• Self-Starter, Ability to work independently and strong organizational skills

Pay

The salary range for this role is $55,000 - $70,000/year.

Schedule

Job Type: Full-time, Remote

About Avidity Science

For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is an ATS Company, a publicly traded company. Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.