Sales Coordinator

Overview

The position of Sales Coordinator is responsible for organizing all group and individual booking transactions related to assigned marketing segment(s). The Sales Coordinator inputs and monitors all appropriate reservations and special requests and related services.

Responsibilities

• Process correspondence, reports, proposals and contract documents and internal communications.
• Work with assigned managers, work cooperatively on any and all projects by their assigned managers.
• Aid in developing and building prospect and client accounts as designated by the annual sales plan and as designated.
• Receive incoming calls and greet guests.
• Conduct personal and telephone contacts in a courteous and professional manner with each person who enters or calls the Sales Department.
• Refer, as appropriate, the caller or visitor to the proper sales staff person or hotel department.
• Assist with solicitation and compile appropriate promotional packets, mailings, lists and files.
• Aid in special client requests for site inspections, room service gifts, and interdepartmental coordination of other related client services.
• Maintain filing systems, form letters, forms, mailing lists and sales collateral materials.
• Input data and maintain computer database, to include form letters, reports and direct mail lists.
• Cook up assignments and maintain communication with various staff and other departments of the hotel as directed and as appropriate.
• Maintain traces and appropriate client status reports.
• Cook up all aspects of travel arrangements including shipping and coordinating collateral for trade shows and presentations.
• Work cooperatively with other members of the sales team as well as other departments to create new systems and strategies to increase sales and enhance sales programs.
• Maintain communication with Sales Directors/Managers and Hotel Department Managers regarding reservations activity.
• Maintain correspondence with group leaders regarding hotel reservations activity.
• Infrequent business travel may be required.
• Participate in community events, special events, etc. as assigned.
• Maintain a positive work environment by conducting all communication with clients, prospects, colleagues, co-workers and supervisors in a professional, friendly, cooperative and helpful manner.

Qualifications

• Previous advanced clerical or secretarial skills required.
• Previous hotel sales experience preferred.
• Computer with various programs (Windows, Delphi and Internet experience preferred).
• Computerized hotel reservation system (LMS experience preferred).
• Knowledge of general office equipment.
• Excellent communication skills both written and verbal.
• Able to take direction well.
• Able to work independently.
• Able to perform as an effective team member.
• Excellent basic computer skills.
• Strong organizational skills.
• Excellent phone etiquette.
• Excellent public relations and customer service skills.
• Ethical business practices.
• Professional appearance and attire.
• MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.