Sales Coordinator

Responsibilities

• Ensures all inquiries are entered properly into the inquiry form and Opera as requested.
• Qualifies the inquiry properly and passes to the appropriate Sales Manager or Director of Sales.
• Provides clients with detailed information regarding the hotel, its facilities, and surrounding areas. Reply to inquiries the same day.
• Ensures prompt issuance of proposals, corporate/group/wholesale rate agreements and collateral requests given by DOS.
• Affords assistance in booking room reservations and groups by following up on booking procedures i.e. getting history, requesting deposits, credit/direct billing applications, credit card authorization forms etc. and follow up on group's success while on site and after event for re-booking purposes (within hotel policy).
• Tracks monthly production of corporate/consortia accounts.
• Acts as key administrator on Lanyon for corporate/consortia RFPs. During RFP season, Lanyon must be checked twice daily, all incoming RFPs must be submitted on time.
• Acts as key administrator on Starcite, Cvent, Hotelplanner for group RFPs. All electronic tools must be checked twice daily, all incoming RFPs must be submitted within 24 hours.
• Conducts site inspections with clients as needed.
• Prepares and distributes group resumes and BEO's.
• Affords assistance in logging leads and sending out the events/activation calendar on a weekly basis.
• Maintains and updates the directory listings.
• Ensures continuous inventory of collateral of brochures and other materials for distribution/mailings to guests, tradeshows, walk-ins.
• Completes purchase orders for any purchase requests.

Requirements

• Experience in and administrative office environment.
• College or university degree.
• Knowledge of Tripleseat or similar event management software.
• Proficient in Opera Cloud, Salesforce and Micros.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Excellent communication and interpersonal skills.
• Experience with event coordination, catering, or hospitality is preferred.
• Ability to problem-solve and adapt to changing circumstances.
• Ability to juggle multiple group bookings and events simultaneously, ensuring all details are managed efficiently and effectively.

Pay

$29- $31/ hour