Sales Consultant (Relief)

Primary Duties And Responsibilities

• Achievement of Residential Sales Goals
• Superior Customer Service
• Teamwork
• Professional Growth

Illustrative Tasks

• Establishes good rapport with prospective and current customers
• Ascertains and analyzes the needs of customers
• Promotes MTA products and services
• Maintains local office inventory of communications equipment and office supplies
• Projects positive attitude
• Supports team environment in department
• Interacts with other departments to promote sales and excellent customer service
• Participates in departmental and or company meetings
• Assists with training of new SCs on products and procedures
• Performs special projects as directed by Supervisor

Superior Customer Service

• Greets customers with a smile
• Answers incoming Sales calls to MTA
• Processes additions, deletions, and changes with accuracy in accordance with customer requests and MTA policies
• Receives customer payments of cash, checks, debit cards, credit cards, and other MTA approved forms of payments at specified retail locations
• Completes daily bank deposits and sales summaries accurately in specified retail locations
• Distributes proper equipment and materials to customers in office
• Performs special projects including, but not limited to, web hits, CS call backs, CS requests, voicemail messages, audit reports, and service orders
• Responds and resolves customer inquiries and complaints via approved mediums
• Follows established processes and procedures to ensure technical accuracy
• Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
• Analyzes situations and accurately recommends or implements effective solutions

Teamwork

• Works toward increasing overall productivity

Professional Growth

• Stays current on competitive information
• Maintains local office inventory of communications equipment and office supplies to ensure proper inventory levels to meet demands
• Works toward fine-tuning sales abilities