Sales Consultant - Jewelry (Full-Time)

About the role

The Opportunity People don't come to Shane Co. just to buy jewelry. They come because something in their life matters enough to mark it. A proposal. An anniversary. A new child. A milestone they'll never forget. They trust us to be part of those moments. We are more than a jeweler. We are their friend and jeweler. And that's where you come in. As a Jewelry Consultant, you'll listen, build relationships, learn what matters to each customer, and confidently guide them toward something they'll love and value for years to come. And you'll sell. This is a career for someone who loves the art of selling. Someone who can connect with people, make a confident recommendation, communicate value, and ask for the business. Strong performance creates meaningful earning growth over time, and the majority of our store leaders started in this role.

Responsibilities

• Create personal, memorable sales experiences by understanding each customer's story, style, and needs
• Lead confident sales conversations that connect product features and benefits to what matters to the customer
• Build relationships that extend beyond a single transaction and create customers for life who come back and recommend you to their friends and family
• Learn the craftsmanship, quality, and story behind our jewelry so you can sell with expertise and confidence
• Own your individual sales goals while contributing to the success of the entire store
• Follow up with customers and continue building relationships after they leave the store
• Learn continuously, welcome coaching, and help newer team members grow
• Be a Proud Brand Ambassador who represents Shane Co. with authenticity and pride in every customer and business interaction.
• Put the customer at the center of decisions and deliver experiences that exceed expectations
• Protect our family legacy by acting with integrity by doing what is right.
• Share our uncompromising standard for quality products.
• Understand and champion our commitment to worldwide sourcing and the value and beauty we bring to our customers as a result.
• Ensure the decisions you make and the work you deliver strengthen the Shane Co. brand and reinforce what makes us different.

Qualifications

You're curious about people, confident in conversation, and motivated by results. You listen before you recommend. You know how to earn trust, understand what matters to the person in front of you, and turn that connection into a sale. You want to win, but you also want the people around you to win. You take ownership of your results, welcome feedback, and are always looking for ways to get better. If you've succeeded in consultative sales, you may already have what it takes to be exceptional here. We'll teach you diamonds, gemstones, craftsmanship, and jewelry. You bring the confidence, curiosity, care, and drive.

• At least two years of consultative, customer-facing sales experience
• Experience selling products or services where understanding features, benefits, and customer needs matters
• A track record of building relationships that lead to results
• Confidence communicating value and asking for the sale
• Curiosity, emotional