Sales Consultant - Jewelry (Full-Time)

About the role

People don’t come to Shane Co. just to buy jewelry. They come because something in their life matters enough to mark it—a proposal, an anniversary, a new child, a milestone they’ll never forget. We are more than a jeweler; we are their friend and jeweler. As a Jewelry Consultant, you’ll listen, build relationships, learn what matters to each customer, and confidently guide them toward something they’ll love and value for years to come. And you’ll sell. This is a career for someone who loves the art of selling: connecting with people, making confident recommendations, communicating value, and asking for the business.

Responsibilities

• Create personal, memorable sales experiences by understanding each customer’s story, style, and needs
• Lead confident sales conversations that connect product features and benefits to what matters to the customer
• Build relationships that extend beyond a single transaction and create customers for life who come back and recommend you to their friends and family
• Learn the craftsmanship, quality, and story behind our jewelry so you can sell with expertise and confidence
• Own your individual sales goals while contributing to the success of the entire store
• Follow up with customers and continue building relationships after they leave the store
• Learn continuously, welcome coaching, and help newer team members grow
• Be a Proud Brand Ambassador who represents Shane Co. with authenticity and pride in every customer and business interaction
• Put the customer at the center of decisions and deliver experiences that exceed expectations
• Protect our family legacy by acting with integrity—doing what is right
• Share our uncompromising standard for quality in our products
• Understand and champion our commitment to worldwide sourcing and the value and beauty we bring to our customers as a result
• Ensure the decisions you make and the work you deliver strengthen the Shane Co. brand and reinforce what makes us different

Qualifications

• At least two years of consultative, customer-facing sales experience
• Experience selling products or services where understanding features, benefits, and customer needs matters
• A track record of building relationships that lead to results
• Confidence communicating value and asking for the sale
• Curiosity, emotional intelligence, and the ability to connect with different personalities
• Evening and weekend availability
• Strong visual acuity and manual dexterity for handling fine jewelry
• Excellence in written and spoken English
• High school diploma or equivalent
• No jewelry experience required—we can teach you jewelry; we’re looking for the qualities that are much harder to teach

Benefits

• Competitive medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation, sick time, holidays, and volunteer time
• Bereavement leave, including for pets
• Company-paid extended illness bank
• Optional long-term disability and company-paid life insurance
• Paid parental leave and fertility benefits
• Dependent care Flexible Spending Accounts
• Employee Affinity Groups
• Dedicated role-specific training and internal learning opportunities
• Career development and opportunities to move into leadership

Pay

Base pay: $31–$41 per hour to start, based on experience and demonstrated sales skill. There is no ceiling on your base pay over time; strong performance creates opportunities for meaningful increases as your career grows.

Individual Performance Bonus: $2,000–$50,000 annually based on your individual sales performance. The program is designed to reward performance across the sales team, not just the very top performers.

Team Bonus: Up to $150 per week based on store performance because individual results matter here, and so does winning together.

Schedule

This is a full-time retail sales role with a schedule that varies based on store and business needs. You will typically work 5 days per week, with shifts scheduled within store operating hours. Full weekend availability is required, as weekends are an important part of serving our customers. Typical store hours are:

• Monday–Wednesday: 10 am–7 pm
• Thursday–Friday: 10 am–8 pm
• Saturday: 10 am–6 pm
• Sunday: 12 pm–5 pm

Your scheduled shifts may vary and may extend beyond the listed store hours for opening, closing, or other business needs.