Sales Consultant II - GWW - Savannah, Georgia

About the Company

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco—an industry-leading, global food and beverage distribution company, employing thousands of employees worldwide.

About the Role

The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers to become their most valued and trusted business partner. This outside sales representative uses consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E, and MRO products to hotels, management groups, and additional markets within an assigned territory. The main focus is to help customers succeed while achieving sales and profit goals established by the Company.

Sales Consultants receive a base salary with an opportunity to earn quarterly bonuses based on KPI achievement.

Responsibilities

• Maintain and identify new sales opportunities within prospective and existing accounts.
• Make sales calls and presentations to develop and maintain solid customer relationships to increase sales and category penetration.
• Utilize consultative selling techniques, product knowledge, ROI, system tools (e.g., Phocas, GForce, and Salesforce.com), and sales training resources to target new prospects and market growth opportunities.
• Continuously manage assigned accounts and take corrective action to maintain and improve the overall customer experience.
• Regularly consult with assigned accounts regarding new products and services, company changes, holiday schedules, product pricing or information changes, and new opportunities.
• Immediately notify management if an existing account is in jeopardy of discontinuing service or if issues remain unresolved.
• Work with Accounts Receivable to ensure customers pay invoices within agreed-upon terms.
• Regularly interact and communicate with various internal departments to provide vital information for servicing the customer.
• Assist in the setup of new accounts, including Customer Account Applications (CAA), customer order guides, pricing, order schedules, and files.
• Coordinate with other departments to meet or exceed customer expectations.
• Accurately forecast sales results and trends for a specific territory or group of accounts.

Requirements

• Bachelor’s degree in Sales, Marketing, or Business preferred.
• 3–5 years of sales experience with a proven record of success and history of accomplishments.
• Experience in hospitality or supply/distribution sales preferred.
• Experience in relationship sales managing new and existing customer opportunities and upselling preferred.
• Experience with trip planning, territory routing, and account prioritization preferred.

Skills & Abilities

• Excellent communication (verbal and written), interpersonal, and professional interactive skills.
• Ability to communicate clearly via email and phone and effectively present information to management and associates.
• Capable of working proactively and constructively with others.
• Strong organizational and project management skills, including planning, prioritizing, and executing multiple initiatives autonomously.
• Strong in-person presentation, negotiation, and closing skills with customers and prospects.
• Ability to think creatively and be solution-driven.
• Active listening skills to understand and interpret solution-driven selling.
• Aptitude for processing information and incorporating feedback for interactive business conversations.
• Capacity to convey ideas effectively and sell a variety of products.
• Professional demeanor, vibrant personality, and ability to instill trust.
• Goal-oriented, driven self-starter who can work within a team environment.
• Familiarity with general finance concepts.
• Respond promptly to customer needs and solicit feedback to improve service.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Willingness to make decisions, exhibit sound judgment, and make timely decisions.
• Ability to approach others tactfully, react well under pressure, and accept responsibility for actions.
• Exceptional work habits, including punctuality and consistent attendance for job role, customer, and company meetings.
• Computer literacy, including familiarity with customer databases, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), and internet navigation.
• Familiarity with analytical software tools and CRM systems.

Physical Demands & Work Environment

• Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to lift and/or move up to 20 pounds.
• Frequent travel to attend appointments, training sessions, staff meetings, company events, and industry or vendor trade shows.
• May require the use of a personal vehicle for business travel, including long periods of sitting. Must maintain a valid driver’s license and provide proof of current automobile insurance coverage.
• If working remotely, must have a reliable internet connection, required software, and a dedicated workspace free of distractions.
• May require evening and weekend work depending on customer needs.