Sales Consultant - Full Time
CarMax, the way your career should be!
About the role
As a Sales Consultant Trainee, you will be the foundation of an iconic, customer-first experience at CarMax. Your mission is to build genuine relationships, understand customer needs, and guide them toward the right vehicle—not just the most expensive one. This role offers paid training and mentorship, equipping you with the tools to succeed in auto sales without prior experience. Bring your ability to connect with people and your passion for learning, and we’ll help you grow into a future mentor, manager, or business leader. At CarMax, honesty and transparency drive everything we do—and they’ll help you thrive, too.
Responsibilities
- Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
- Guide customers through the entire process, including appraisals, test drives, and financing applications.
- Deliver an exceptional experience by listening actively and providing clear, honest information.
- Complete accurate documentation for all transactions to ensure a smooth and transparent process.
- Collaborate with team members to meet customer needs and achieve store goals.
- Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Sales or customer service experience in retail or similar environments preferred.
- Strong listening and communication skills with a customer-focused mindset.
- High level of self-motivation and ability to work independently and as part of a team.
- Comfort with technology for processing transactions and accessing inventory information.
- Ability to adapt in a fast-paced, dynamic environment.
- Commitment to integrity and transparency in every customer interaction.
- Willingness to learn and grow through CarMax-provided training and mentorship.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
Pay
The hourly rate for this position is $7.75 - $20.00. This position is eligible for commission.
Benefits
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time:
- Full-time hourly or commissioned associates are eligible to earn up to 48 hours of sick time per year, accrued on a per pay period basis, and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period, depending on years of continuous service with the Company.
- Full-time hourly or commissioned associates receive 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If an associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
For more details about benefits, please visit the CarMax Benefits website.