Sales Consultant - Full Time
Position Overview
As a CA Sales Consultant Trainee, you will be the face of CarMax, delivering an iconic customer experience that sets us apart. Your mission is to help customers find the right vehicle for their lifestyle—not just the most expensive option—by building genuine relationships and understanding their needs. At CarMax, honesty and transparency are the foundation of our success, and those same qualities will help you thrive in this role.
Role Responsibilities
- Aid customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
- Guide customers through the entire process, including appraisals, test drives, and financing applications.
- Deliver an exceptional experience by listening actively and providing clear, honest information.
- Complete accurate documentation for all transactions to ensure a smooth and transparent process.
- Collaborate with team members to meet customer needs and achieve store goals.
- Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Sales or customer service experience in retail or similar environments preferred.
- Strong listening and communication skills with a customer-focused mindset.
- High level of self-motivation and ability to work independently and as part of a team.
- Comfort with technology for processing transactions and accessing inventory information.
- Ability to adapt in a fast-paced, dynamic environment.
- Commitment to integrity and transparency in every customer interaction.
- Willingness to learn and grow through CarMax-provided training and mentorship.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
Pay & Benefits
The hourly rate for this position is not specified. In the state of California, this position is eligible for incentives and bonuses. Benefits include:
- Paid sick, vacation, and holiday time.
- Full-time hourly or commissioned associates can earn up to 48 hours of sick time per year and between 80 hours and 200 hours per year of vacation time after a 90-day waiting period, depending on years of continuous service with the Company.
- Full-time salaried associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
Equal Opportunity Employer
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.