Sales Consultant (Counter Sales)

About the role

The primary role of the Sales Consultant is to work with all branch team members to proactively meet our customers’ expectations by delivering exceptional customer service at the branch sales counter, over the phone, and via email.

Responsibilities

• Assist walk-in customers and respond to inbound sales calls and emails
• Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service
• Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
• Address all sales backlog issues to ensure accurate and expedient order shipment
• Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer’s electronic PO portal
• Proactive problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction
• Assist customers with use and navigation of the company website and catalog
• Handle literature requests for pricing, data sheets and other requested information
• Resolve customer concerns pertaining to products and services
• Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
• Supporting automation contractors with software licensing
• Develop a thorough knowledge of products in the company catalog and other products our vendors offer
• Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance
• Perform shipping, receiving and inventory duties as required

Requirements

• General working knowledge of the BAS industry, including the role of the company’s customers, consultants, contractors, and end users, plus basic knowledge of BAS applications and products (or complete knowledge of the company catalog)
• Demonstrated proficiency in customer service skills
• High school diploma or equivalent
• Ability to communicate verbally and audibly; use hands and fingers to handle, feel, or operate equipment; and reach with hands and arms
• Manual dexterity sufficient to perform computer and keyboard functions
• Ability to sit, stand, and walk for extended periods throughout the workday
• Ability to lift and/or move up to 20 pounds regularly and up to 70 pounds occasionally
• Specific vision abilities: close vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

• Medical, vision, and dental insurance
• HSA FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement
• Paid maternity leave