Sales Consultant, Costa Mesa

Primary Responsibilities / Characteristic Duties

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling
• Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives
• Achie and exceed KPIs such as sales per hour, units per transaction, basket value
• Stay current with new product developments and market trends
• Develop problem-solving techniques to handle customer issues
• Maintain professional relationships with customers and colleagues
• Assist in loss prevention through awareness and close attention to detail
• Absorb and apply Porsche Design standards and Directives for merchandise
• Complete daily assignments (e.g., maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.)
• Assist with receiving, checking in and putting away or displaying merchandise shipments
• Follow and complete Management Directives as well as other duties assigned
• Adhere to assigned schedule
• Work cohesively as a team and put the client's needs first in keeping with the company's best interest
• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data)
• Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up)
• Prepare and participate in physical inventory and cycle counts
• Use of security measures (alarms, locks, safe, etc.) effectively
• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)

Qualifications

• High School diploma required. College degree or equivalent a plus.
• Committed to excellence – quality driven.
• Customer Service and Sales oriented.
• Minimum of 2 years experience in a high-end luxury retail sales environment, preferred.
• Proficient written and verbal communication skills.
• Computer skills.
• Luxury Timepiece Sales, a plus.
• Ability to navigate a POS system.
• Positive and productive work relationships.