Sales Consultant / Base + Commission

About the Role

B-Sew Inn is a family-owned sales organization serving sewing and creative enthusiasts for over 25 years. The Retail Sales Consultant drives sales through excellent customer service while upholding core values. This is a full-time position, 40 hours a week including Saturdays.

Responsibilities

• Demonstrate a positive attitude and willingness to adhere to BSI culture, including finding a way to say yes
• Greet guests on sales floor and determine make, type, and quality of merchandise desired
• Display merchandise, suggest selections that meet guests' needs, and emphasize selling points such as quality and utility
• Demonstrate use and explain features of sewing machines and related products; answer questions concerning price and use
• Process sales invoices using Point of Sales System
• Exhibit sales skills to achieve personal and store goals; demonstrate persistence, overcome obstacles, recognize and act on opportunities to create sales
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Follow up with guests to assure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems
• Maintain records related to sales and quotes
• Examine defective items returned by guests to determine if refund or replacement should be made
• Use computer database to research availability of merchandise
• Participate in Physical Inventory
• Sell service contracts for machines sold
• Wrap merchandise for guests or arrange for delivery
• Clean shelves, counters, tables, and perform other general retail cleaning duties
• Remove and record amount of cash in register at end of shift
• Help maintain the demo-ready environment of store and sales floor
• Update job knowledge by participating in educational opportunities
• Other duties as assigned

Qualifications

• High School Diploma or GED required
• 1-2 years relevant sales experience required

Skills

• Commitment to continually increasing knowledge of BSI products to stay current on product offerings
• Excellent customer service skills
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Proficiency in MS Office, including email; familiarity with Google Documents and Google Drive preferred
• Ability to work in a team-oriented environment
• Ability to work a flexible schedule

Work Environment

This position is in a standard retail environment with desktop business equipment and telephone calls. Noise level is moderate. Team members are regularly required to stand and walk for long periods, constantly reach with hands and fingers, climb or balance, and stoop, kneel, crouch, or crawl. Frequent hearing and talking is required. This role routinely uses standard office equipment such as computers and phones; keyboard typing is required. This position requires the ability to occasionally lift and carry supplies and shipments up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.