Sales Consultant
About the role
Do you enjoy helping customers find the perfect product and creating memorable experiences? Are you passionate about delivering excellent service and building lasting relationships? As a Sales Consultant, you'll play an important role in creating a welcoming and professional environment for our customers. You'll take the time to understand individual needs, share your knowledge and expertise, and help customers celebrate life's special moments. You'll contribute to the success of the showroom through exceptional customer service and strong sales performance. Whether your background is in retail, hospitality, leisure, travel, or another customer-focused environment, we'd love to hear from you.
About You
- Passionate about delivering excellent customer service
- Confident building relationships and supporting customers
- Experience in a customer-facing role
- Positive, proactive approach with a willingness to learn
- Strong communication and interpersonal skills
- Able to work collaboratively as part of a team
- Comfortable working towards targets and team goals
- Keen to develop product knowledge and expertise
About Us
Mappin & Webb is one of the UK's most established jewellery and watch retailers, with a heritage spanning over 240 years. We're part of the Watches of Switzerland Group, a leading luxury watch and jewellery retailer with more than 190 showrooms across the UK, US and Europe. At the heart of our business is a commitment to outstanding customer experiences, strong partnerships, and creating opportunities for our colleagues to learn, develop, and build rewarding careers.
Benefits
- Holiday Purchase Scheme
- Your Birthday Off
- 24/7 Virtual GP and Employee Assistance Programme
- Share Save Scheme
- Generous Colleague Discounts
- Enhanced Maternity Pay
- Free Wellbeing Support and Tools