Sales Consultant

About the role

Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

Responsibilities

• Consistently Meets or Exceeds Sales Objectives
• Develops, implements, monitors, and adjusts sales goals (financial and volumes)
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future
• Satisfies the transportation needs of our Clients
• Works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals
• Attends and actively participates in all sales meetings
• Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles
• Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot
• Assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment
• Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client
• Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales
• Knows and understands equity and values; fully capable of explaining depreciation to the Client
• Ensures that the a member of the sales management team has the opportunity to meet each Client
• Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title
• Ensures that all sales orders are completed and paperwork is processed in accordance with established Company policies and procedures
• Prior to Client arrival, ensures sold vehicle is ready for delivery
• Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork
• Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment
• Follows up on all post delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations
• Remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients
• Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral business and contributes to Client satisfaction

Qualifications

• Previous experience as a Sales Consultant or similar positions in Automotive, Retail, Sales, Hospitality industries
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• H.S. Diploma/GED
• Driver License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record
• License; Required: Current California Sales License