Sales Consultant

Duties & Responsibilities

• Greet patients and customers as they enter the store.
• Identify patients’ needs to ensure an easy and memorable experience.
• Provide promotional products and services available.
• Aids patients and customers in choosing eyewear that fits their budget and eye care needs.
• Troubleshoot and identify problems related to prescriptions.
• Resolve customer complaints and provide solutions to remedy situations.
• Attain sales goals while complying with company and local policies and procedures.
• Adhere to quality control standards including OSHA and other safety requirements.
• Ensure brand standards by performing basic housekeeping duties.
• Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Ensure brand standards are met in the lab area.
• Notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised).
• Other duties as assigned and required.

Key Qualifications

• Proven track record of delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
• The ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
• The skills necessary to communicate effectively with a diverse group of people.
• Passion for outstanding customer/patient care and eagerness to share that passion with others.
• Schedule flexibility.

Qualifications

• A high school diploma or equivalent required.
• Optical experience is a plus.

Benefits

• Medical, dental, and prescription drug coverage.
• Company-paid life and short-term disability coverage.
• Free eyeglasses (no dollar limit) every year.
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).

Pay

Competitive variable compensation opportunities and commission on sales.

Schedule

Work hours will be determined based on business needs.