Sales Consultant

Duties & Responsibilities

• Greet patients and customers as they enter the store.
• Identify patients’ needs to ensure an easy and memorable experience.
• Provide promotional products and services available.
• Aids in choosing eyewear that fits budget and eye care needs.
• Troubleshoot and identify problems related to prescriptions.
• Resolve customer complaints and provide solutions.
• Attain sales goals while complying with company and local policies.
• Adhere to quality control standards including OSHA and safety requirements.
• Ensure brand standards by performing basic housekeeping duties.
• Execute simple customer repairs, assemble lenses, and deliver eyeglasses accurately.
• Ensure brand standards in the lab area and report equipment malfunctions.
• Track delivery time commitments to patients and ensure 100% compliance.
• Perform other duties as assigned and required.

Key Qualifications

• Proven track record of delivering outstanding customer service and exceeding sales goals in a fast-paced retail environment.
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
• Skills necessary to communicate effectively with a diverse group of people.
• Passion for outstanding customer/patient care and eagerness to share that passion with others.
• Schedule flexibility.