Sales Consultant

Duties & Responsibilities

• Greet patients and customers as they enter the store.
• Identify patients’ needs to ensure an easy and memorable experience.
• Provide promotional products and services available.
• Aids in choosing eyewear that fits budget and eye care needs.
• Troubleshoots and identifies problems related to prescriptions.
• Resolves customer complaints and provides solutions.
• Attains sales goals while complying with company and local policies.
• Adheres to quality control standards including OSHA and safety requirements.
• Ensures brand standards by performing basic housekeeping duties.
• Executes simple customer repairs, assembles lenses, edges stock lenses, and ensures accurate and timely delivery of eyeglasses.
• Maintains brand standards in the lab area and notifies management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Tracks delivery time commitments to patients (Now Service, Ready When Promised) for 100% compliance.
• Performs other duties as assigned and required.

Key Qualifications

• Proven track record of delivering outstanding customer service and exceeding sales goals in a fast-paced retail environment.
• The ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
• The skills necessary to communicate effectively with a diverse group of people.
• Passion for outstanding customer/patient care and eagerness to share that passion with others.
• Schedule flexibility.

Qualifications

• High school diploma or equivalent required.

Benefits

• Medical, dental, and prescription drug coverage.
• Company-paid life and short-term disability coverage.
• Free eyeglasses (no dollar limit).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).

Pay

Competitive variable compensation opportunities and commission on sales.

Schedule

Work hours will be determined based on business needs.