Sales Consultant

Job Description

Guiding high-end clients through a premium sales experience.
Creating inspired spaces with world-class furniture and décor.
Curating luxury looks while earning commissions with no ceiling.

What You’ll Get

• Unlimited earnings– top performers take home $50K–$80K+ annually.
• A sleek, modern showroom that feels more like a gallery than a store.
• Ongoing training in luxury sales, interior trends, and design consultation.
• Exclusive employee discounts so your own space turns heads.
• A brand that sells itself — and a team that celebrates success.

Who You Are

• Polished, persuasive, and endlessly ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering the wow factor.
• Experienced in sales or retail (luxury experience = a major plus).

Key Responsibilities (other Duties As Assigned)

• Drives Sales
  - Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Execute and champion the Design process following the established company guidelines.
• Support design related functions in the store.
• Customer Focus
  - Provide the highest level of customer service to all current and future customers.
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Customer Focus
  - Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
• Customer Focus
  - Effectively use Podium to ensure customer satisfaction and future follow‐up.
• Customer Focus
  - Make sound business decisions to deliver customer satisfaction and promote team environment.
• Customer Focus
  - Provide support by being responsive to incoming phone calls and emails.
• Customer Focus
  - Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• People
  - Maintain a positive working relationship with all store employees.
• People
  - Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals.
• Operational Excellence
  - Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Operational Excellence
  - Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Operational Excellence
  - Responsible for accurately completing daily On‐Point system logs.
• Operational Excellence
  - Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Operational Excellence
  - Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
• Operational Excellence
  - Responsible for opening and closing of the store.

Minimum Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Preferred Requirements

• Bachelor’s degree in Business or a related field.

Physical Demands/Work Environment

• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.

Compensation

• Training Pay: $21 per hour for 2-6 weeks (no commission).
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).
• Post-Training Pay Base Pay: $18 per hour.
• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales.
• Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals.

Benefits

• Medical, Vision, Dental and Basic Life Insurance.
• Available 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.