Sales Consultant

About the role

The Sales Consultant is responsible for delivering exceptional customer service while driving sales performance through consultative selling, relationship building, and proactive business development.

Responsibilities

• Deliver exceptional customer experiences by engaging customers in a professional, courteous, and consultative manner aligned with Kimbrell’s Sales Model
• Proactively drive business growth by generating store traffic and increasing sales through strategic social media engagement, community outreach, and local partnerships
• Build and maintain strong customer relationships to drive repeat business and referrals while representing the company brand
• Achieve established sales goals through proactive customer engagement, follow-up, and business development activities
• Promote products, financing options, and add-on solutions to maximize sales and overall transaction value
• Maintain current knowledge of product offerings, warranties, and promotions to support informed customer decisions
• Accurately complete sales documentation, quotes, and order details in compliance with company policies
• Process transactions (cash, credit, and installment sales) accurately and ensure proper handling of payments and receipts
• Maintain accountability for cash handling and resolve transaction discrepancies in collaboration with management
• Support showroom operations by maintaining a clean, organized, and visually appealing sales floor
• Assist with merchandising, product assembly, and furniture movement as needed
• Adhere to all company policies, procedures, and professional conduct expectations
• Perform other duties as assigned

Skills

• Strong customer service and relationship-building skills with a consultative sales approach.
• Proven ability to meet or exceed sales goals with a high level of motivation and competitive drive.
• Effective verbal and written communication skills, including professional phone etiquette.
• Ability to influence purchasing decisions through product knowledge and solution-based selling.
• Organizational skills with attention to detail in documentation and transaction processing.
• Basic mathematical proficiency for calculating totals, pricing, and financing terms.
• Ability to multitask, prioritize, and manage time effectively in a retail environment.
• Strong problem-solving skills with the ability to resolve customer concerns promptly.
• Ability to work both independently and collaboratively within a team.
• Physical capability to lift, move, and arrange furniture (10–100+ pounds).
• Flexibility