Sales Consultant

Duties and Responsibilities

• Spirit of hospitality! Smile, energy and friendly
• Use of effective communication and sales skills, identify customer needs and sell solutions
• Able to thrive on a high traffic sales floor in a fast-paced environment, multi-task, and delegate
• Strong customer service experience, knowledge of customer service techniques and high-quality consciousness
• Effective communication, problem solving, planning and organizational skills
• Part-Time or Full-time schedules, day and evening shifts available, Monday through Friday, rotating weekends
• Cash-handling experience in retail, food service or other in required
• Participate in employee meetings, reviews, and development
• Responds to customer complaints in person at the time of the complaint or via e-mail for electronically received complaint

Skills and Qualifications

• Excellent customer service and communication skills
• Excellent organization skills
• Ability to work independently as well as in a team
• Demonstrates good judgment and decision-making skills
• 4+ years of work experience, 2+ years of sales experience (preferred)
• Previous experience managing cost controls is a plus
• Experience managing POS systems and daily cash controls (preferred)
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports (preferred)

Position Type/Expected Hours of Work

This is an hourly paid position. Days and hours of work vary according to business hours and job requirements. All staff are required to wear mask or protective face covering. Standing required for entirety of scheduled shift, excluding breaks to be taken out of view of store sales floor and cash wrap. Food and drink not allowed to be visible on the sales floor or at the cash wrap. Keep all food and drink in back room/office away from customer view.

Work Environment

This role will require high level of gracious communication with clients and respectable communication with staff. Company dress code is a requirement from the moment you step into the Mall of America to the moment you exit for a scheduled shift. You represent a reputable brand as an employee walking through the mall with local business partnerships and customers being accessible in your surroundings once on the premises.