Sales Consultant

About the role

At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travelers and agent partners every step of the way, from the first enquiry to departure day. This is a contact center environment where you'll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move.

You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.

Schedule

This is a full-time, permanent role based in our Toronto, ON or Golden, CO office on a hybrid basis, with the expectation of working from the office 3 days per week. You’ll work a rotating roster across 7 days, with shifts scheduled between 9:00 AM EST and 8:00 PM EST, including weekends.

Pay

The starting salary for this position is $58,450 CAD (or $24.00 USD per hour for US-based candidates).

Requirements

• Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
• Confidence working towards targets and KPIs—you're results-driven and love celebrating wins.
• Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
• Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.
• Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.
• A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Benefits

• Flexible work arrangements, work-from-home, and the ability to 'work from anywhere' 4 weeks a year.
• A free Intrepid trip every year, plus generous discounts for families and close friends.
• 5 extra days of leave a year for use on Intrepid trips.
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development, and mentor programs.
• 20 hours of volunteer leave every year to use on causes most important to you.
• Employee Assistance Program, a 24/7 service that offers counseling for you and your family.