Sales Consultant

About the role

The Sales Consultant plays a crucial role in connecting travellers and agent partners with Intrepid’s adventure travel offerings. This role involves handling a variety of interactions, including sales and customer service, through multiple channels such as phone, email, live chat, and social media.

Responsibilities

• Maximize sales opportunities and deliver exceptional customer service
• Develop deep product knowledge to assist in bookings
• Ensure accuracy and attention to detail in managing bookings and customer files
• Work collaboratively within a team-focused environment

Requirements

• Experience in sales and/or customer service
• Proven ability to connect with people and convert enquiries into bookings
• Results-driven with a focus on hitting targets and KPIs
• Strong communication skills in both spoken and written English
• Experience handling customer interactions via phone, email, and live chat
• Solid computer skills, including proficiency in Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms
• Great attention to detail and strong organizational skills
• Cultural sensitivity and a collaborative attitude

Qualifications

• Full-time, permanent role based in Toronto, ON or Golden, CO
• Hybrid work schedule with 3 days in the office and 4 days remote
• Rotating roster with shifts between 9:00 AM EST and 8:00 PM EST, including weekends

Skills

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making abilities
• Adaptability to a fast-paced environment

Benefits

• Starting salary of $58,450 CAD (or $24.00 USD per hour for US-based candidates)
• Comprehensive benefits package
• A range of awesome perks, including flexible work arrangements, free Intrepid trips, and employee assistance programs

Pay

$58,450 CAD (or $24.00 USD per hour for US-based candidates)

Schedule

Rotating roster with shifts between 9:00 AM EST and 8:00 PM EST, including weekends

Company Culture

Intrepid is committed to fostering a diverse and inclusive workplace. The company values and practices diversity, equity, and inclusion, and encourages applications from individuals from various backgrounds. We offer a variety of work perks and benefits designed to support our employees and promote a positive work-life balance.