Sales Consultant

Qualifications

• Bilingual a plus
• High school diploma or the equivalent.
• Sales License

Licenses

• Driver's License

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Sit on a regular basis.
• Stand on a regular basis.
• Walk on a regular basis.
• Bend, twist, and/or stoop infrequently on a regular basis.
• Kneel and/or squat infrequently.
• Lift 25 lbs to 50 lbs infrequently.
• Reach and/or lift overhead infrequently.
• Climb stairs on a regular basis.
• Make repetitive hand/finger movements on a regular basis.
• Grasp/grab with hands infrequently.
• Push and pull infrequently.

Expectations

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.
• Clock in and out as required.
• Clock in and out as required.
• Clock in and out as required.
• Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
• Understand equity and values, and be able to explain depreciation to customer.
• Conduct telephone transactions courteously and promptly.
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Attend pertinent training and stay current with with sales department concerns and sales techniques.
• Attend sales meetings.