Sales Consultant-Albany, NY

About the role

At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we enable individuals with accessibility needs to remain in the place they love. We are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good.

Responsibilities

• Meet with 2–3 clients and their families each day to assess mobility needs and recommend customized solutions.
• Demonstrate home accessibility products that enhance safety and independence.
• Develop accurate estimates based on in-depth needs assessments.
• Collaborate with the Lifeway operations team to ensure seamless transitions from sale to installation.
• Address customer questions, overcome objections, and offer financing and rental options.
• Generate 20% of your own leads through referrals, repeat business, and community outreach.
• Strive to exceed expectations, ensuring every customer interaction fosters trust and long-term relationships.

What success looks like

• Maintain an average of 45% E2S conversion.
• Earn at least one 5-star review daily.
• Serve a minimum of two clients per day.
• Complete a thorough 6-point checklist for every appointment to ensure top-quality service and follow-up.

Requirements

• Proven experience in sales, preferably in-home sales or mobility equipment.
• Strong communication and listening skills to understand and address customer needs effectively.
• Ability to conduct detailed needs assessments and recommend customized solutions.
• Excellent organizational skills and attention to detail.
• Comfortable working with software systems and maintaining accurate client records.
• Knowledge of local and federal regulations related to home accessibility is a plus.
• A valid driver’s license and willingness to travel locally.
• Problem-solving skills and the ability to remain professional in challenging situations.
• A post-secondary degree is preferred but not required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer contributions.
• Employer-paid life insurance and long-term disability insurance.
• Voluntary benefits available.
• Comprehensive onboarding and Academy training (virtual and in-person).
• Ongoing support and career growth opportunities.
• 7 paid holidays and three weeks of paid time off.

Pay

Salary range: $55,000 – $120,000 USD per year.