Sales Compensation Specialist

About the role

Miracle-Ear, part of Amplifon Americas — a world leader in hearing care — has a strong demand for diverse, authentic, creative, and dynamic talent for a Sales Compensation Specialist role. We are looking for a detail-oriented professional who is passionate about data accuracy, process excellence, and supporting our sales teams through the effective administration of incentive programs. In this role, you will own the day-to-day operation of our Sales Compensation program — configuring incentives, managing field requests, and keeping payouts accurate — while partnering with multiple departments to ensure timely and correct incentive processing across our 400+ store network.

Onsite Work: This position is 100% on-site and in-person at our office in Waco, TX.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Opportunities for growth within the department and company via Ampli-Academy and specialized training.

Key Responsibilities

• Program administration & system operation
  • Configure sales promotions, incentive rules, and plan parameters within our incentive compensation management (ICM) system
  • Process and apply commission adjustments in response to requests from field sales representatives
  • Serve as the primary point of contact for incentive-related cases and inquiries from the field, managing them accurately and on time
  • Investigate and resolve compensation-related discrepancies and data issues
  • Assist in maintaining sales compensation systems, tools, and reporting dashboards
• Reporting & support
  • Assist in the preparation of sales performance and incentive data for review
  • Generate standard recurring reports on incentive payouts
  • Provide reporting and analytical support for leadership decision-making and performance evaluations
• Cross-functional partnership & continuous improvement
  • Serve as a liaison with field teams to address questions regarding incentive calculations, payouts, and policies
  • Partner with HR, Finance, Payroll, IT, and Sales leaders to ensure timely and accurate incentive processing
  • Contribute to process improvement initiatives that increase the efficiency, accuracy, and scalability of sales compensation administration
  • Assist with testing and implementation of system enhancements and compensation-related projects

Must-Have Qualifications

• 1–3 years of experience in sales compensation, sales operations, finance, payroll, or a related role
• High attention to detail and a commitment to data accuracy
• Intermediate Microsoft Excel skills, including pivot tables and lookups
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Experience supporting cross-functional business partners

Preferred Qualifications

• Experience with an incentive compensation management (ICM) system such as Varicent, Xactly, SAP Commissions, or CaptivateIQ
• Experience working in a multinational or multi-location organization
• Associate or bachelor's degree in business, Finance, or a related field (preferred, not required)